The Executive Director of Operations holds the responsibility for overseeing the day-to-day operations of this assisted living community. This is a management role, typically responsible for hiring mid-level management positions such as Assistant Executive Director, Human Resources Manager, Social Worker, Activities Director, and similar direct-reporting roles.

The Executive Director typically carries responsibility for managing all business-related activities to realize the company’s vision, meet short- and long-term goals and ensure the company’s positive image is upheld in the local region.

The Executive Director also has financial responsibilities, overseeing profit and loss for each department, a responsibility which must be carefully balanced with maintaining resident and family satisfaction. Executive Directors who are able to bring these two critical components together in perfect balance are the most successful in this career.

Assisted Living Executive Director Management Responsibilities

The Executive Director is often the highest-level management position with a physical presence at an assisted living community on a day-to-day basis. The Executive Director is responsible for coordinating, planning, implementing and directing all activities occurring on and off of the campus, spanning every aspect of operations.

In addition to planning and executing daily operations, the Executive Director is responsible for ensuring the processes implemented are effective and successful through ongoing monitoring and evaluation. Hiring is an essential component of the Executive Director role. Assembling a top-notch team of mid-level managers makes the ongoing monitoring and evaluation of employees less demanding while simultaneously fostering resident and family satisfaction.

Additional Responsibilities | Assisted Living Executive Director of Operations

• The Executive Director is responsible for ensuring compliance with all applicable state, federal and local regulations and guidelines pertaining to the operation of a senior living community, in all departments including resident care, social services, activities, housekeeping, dining and sales and marketing.
• The Executive Director is also responsible for establishing and meeting a community budget, allocating funds accordingly to each department and ensuring that each department operates within the established budget.
• The Executive Director is responsible for overseeing the operation of all departments, coordinating meetings with department heads and key staff members and ongoing monitoring and evaluation of department activities.
• Fosters a positive and supportive working environment, recruiting and training team members who share the senior living company’s commitment to providing comprehensive, top-quality resident care in a nurturing, home-like environment.
• Maintain a high level of customer satisfaction, rapidly and readily addressing potential concerns from family members and referral sources, developing win-win solutions in line with the company’s vision and long-term goals.
• Supervise, monitor and evaluate employees to facilitate a positive, highly functioning, team-oriented working environment that fosters top-quality resident care.
• Develop and implement an employee and resident safety program in line with both federal/state regulations and company standard practices and procedures.

Background for the Executive Director of Operations, Assisted Living

The specific prerequisites vary from state to state, but most assisted living communities require candidates to hold a state certification. In many states, a minimum of two years of college or a Bachelor’s degree is required to be eligible for certification. Additionally, candidates must also typically have several years of experience working directly with residents in an assisted living community or similar senior living setting.

Requirements | Executive Director of Operations, Assisted Living job:

• Bachelor’s degree from an accredited higher education institution. A degree in Gerontology, Business Administration, Human Resources Management or a similar field of study related to elderly care and services is strongly preferred.
• 2-3 years’ experience in an Executive Director or similar management role. Senior living management experience is strongly preferred.
• Current Assisted Living Administrator or Long-Term Care Administrator license, applicable to state and local regulations.
• Ability to demonstrate successful operations experience related to assisted living, independent living, Memory Care or a similar senior living environment.

Benefits

• Health Care Plan
• Vision Plan
• PPO Dental Plan
• Flexible Spending Accounts
• Life Insurance Plan
• Short Term and Long Term Disability Insurance
• 401(k) Retirement
• Meal Discount Program
• Vacation, Sick and Bereavement Leave

Apply Now